780 3rd Avenue, New York

We were initially called because the tank fill system at 780 3rd Avenue was in need of overhaul. The first call had us trying a new system for which we were a distributor. In this first effort, we supplied systems which had the pump and motor horizontally contained in a stainless steel casing which appears to be a pipe. While this system looks amazing at first glance, it turns out to be a service nightmare. The problem is that the electrical wiring has to pass through the stainless steel casing and through a waterproof connection to attach to the motor. That waterproof connection made at the pump factory in Debary, Fl, unfortunately, turned out not to be as waterproof as advertised. Callaghan Pump broke ties with the manufacturer when we, coincidentally, had similar problems with a pump at One World Trade Center. The owner contracted a plumber to replace the original recommended pumps at 780 3rd Avenue with vertical multi-stage pumps. These pumps have proven to be much more reliable and service friendly.